Shipping policy

SHIPPING POLICY

1. GENERAL INFORMATION

This Shipping Policy applies to all orders placed on the website operated by 123 EXPORT LIMITED.

We aim to provide fast and reliable international shipping services while maintaining transparency regarding delivery times, costs, and responsibilities.

2. SHIPPING DESTINATIONS

We currently ship to the following countries:

  • Netherlands

  • Spain

  • Poland

We do not guarantee shipping availability outside these regions unless explicitly stated on our website.

3. PROCESSING TIME

All orders are processed within:

  • 1–2 business days (Monday to Friday, excluding public holidays)

Processing time refers to the period required to verify payment, prepare your order, and hand it over to the shipping carrier.

Once your order has been shipped, you will receive a confirmation email with tracking information.

4. SHIPPING METHOD

We use the following logistics provider for all shipments:

  • DHL Express

DHL is responsible for the physical transportation and final delivery of your order once it has left our warehouse.

5. DELIVERY TIME

Estimated delivery time is:

  • 3–5 business days after dispatch

Please note that delivery times are estimates only and are not guaranteed.

Delays may occur due to:

  • Customs clearance procedures

  • Carrier operational delays

  • Peak seasonal demand

  • Unforeseen logistical disruptions

We are not responsible for delays caused by third-party carriers or customs authorities.

6. SHIPPING COSTS

Shipping costs are calculated at checkout based on:

  • Destination country

  • Order size and weight

  • Applicable logistics rates

Any shipping fees will be clearly displayed before completing your purchase.

7. TRACKING INFORMATION

Once your order has been shipped, you will receive a tracking number via email.

Tracking updates are provided by DHL and may take up to 24–48 hours to become active.

8. CUSTOMS, DUTIES & TAXES

International shipments may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are:

  • The sole responsibility of the customer

  • Not included in product or shipping prices

  • Payable upon delivery or import, depending on local regulations

We are not responsible for any delays or additional costs caused by customs procedures.

9. LOST OR DELAYED SHIPMENTS

If your order is significantly delayed or appears lost, please contact our customer service team.

We will assist in:

  • Investigating the shipment with DHL

  • Providing tracking updates

  • Resolving eligible claims where applicable

However, final responsibility for delivery rests with the shipping carrier once the order has been dispatched.

10. INCORRECT ADDRESS

It is the customer’s responsibility to provide accurate and complete shipping information.

We are not responsible for:

  • Delays caused by incorrect addresses

  • Lost shipments due to incorrect delivery details

  • Additional reshipping costs

If an order is returned due to an incorrect address, reshipping fees may apply.

11. CONTACT INFORMATION

For any questions regarding shipping or delivery, please contact:

123 EXPORT LIMITED
UNIT 2A, 17/F GLENEALY TOWER
NO.1 GLENEALY STREET
CENTRAL, HONG KONG